Field Service Technician

Field Service Technician- Greater Dublin Area

Job Purpose:
Responsible for repairing, servicing and installing retail weighing and food preparation equipment within the retail outlets, supermarkets and independent customers. The ideal candidate should have basic electronic hardware and basic PC software and basic mechanical skills to identify possible fixes and a working knowledge of safe electricity working practices.

Key Responsibilities:

• The role will entail travelling between customer sites undertaking the following duties;
• To provide breakdown, preventative maintenance services and software upgrades to retail weighing and food preparation equipment at retail sites
• To carry out installations of weighing and food preparation equipment on customer sites.
• To maintain accurate records (which may be paper-based, or pc based so that the business may determine contract profitability and technician productivity.
• To ensure that any other paperwork associated with this role is maintained and adhered to in respect to the relevant standard and Company policy and to ensure accurate and timely administrative care is taken when completing time sheets.
• To accurately operate a mobile phone and laptop system in accordance with Company policy.
• To be responsible for the accurate management and ordering of spare part stock to ensure a high level of first-time fix.
• To ensure stock is kept safe and secure as part of this process and to physically quality check equipment used to carry out the role.
• To ensure that all stock, spare parts are signed for as per Company guidelines.
• To identify and sign-up new business and chargeable work while out in the territory in order to make an individual contribution to the financial performance of the business.
• To pass on new potential business opportunities to our dealers.
• To ensure the highest standards of customer satisfaction.
• To observe and comply with all Company policies including but not limited to Health and Safety, Car Policy, IT Users policy and all policies and appendices within the Contract of Employment and risk assessments
• To comply with the Company’s Expense Policy and submit expenses on a regular basis for approval.
• To ensure that service level agreements are maintained and adhered to in respect to the relevant Company standard.
•  To undertake training as requested in line with the needs of the business.
• To provide customer training locally in store where required.
• To comply with customer policies, including Health and Safety, while on customer premises.
• To accurately administer chargeable repairs in line with business requirements.
• Positive attitude working with customers and company members

Benefits:

• Company car (Full clean manual drivers licence required)
• Pension
• Laptop
• Mobile phone
• Workwear will be provided
• Fully supported 30/60/90-day Onboarding Program

INDCRG
INDPERM