Duty Operations Manager

Duty Operations Manager – Clare – Permanent

The Position
The successful applicant will report to the Head of Operations within the organization and work closely with the Senior Management and Business Unit Managers.

SPECIFIC DUTIES AND RESPONSIBILITIES

The main duties of the Duty Operations Manager

• Operational Management (including responsibility for opening and closing) of Visitor attraction sites as required.

• Overall management of the accommodation element for both visitor attraction sites.
• Supervise, motivate, and develop the skills of all operational staff.
• Be fully aware of the site facilities, special activities, and promotions relevant to the relevant visitor attraction sites always.
• Provide direction to employees on operational and procedural issues using the SOPs as a guide.
• Use of the Clockwise system, daily checking anomalies, updating records, ensuring all documentation is completed and uploaded.
• Help in the preparation of rosters and arranging additional cover as required.
• Training needs analysis, training planning, induction, and training delivery for supervisors and staff.
• Management of health and safety on site for both staff and visitors.
• Crisis Management including but not limited to evacuation; hazardous weather; first

aid incidents; theft, burglary, ‘pick pocketing’, assault or dangerous behavior.

• Line Management responsibility for designated employees
• Overall service delivery, ensuring that a world-class visitor experience is delivered to all, actively managing staff to ensure highest standards are met.
• Ensure that daily checks and recording are completed including duty log, toilets, carpark, kiosks, coin supply, cash lifts, the castle, exhibitions, cleaning/litter, and other critical systems.
• Ensure that weekly/monthly – maintenance, purchasing, payroll, deliveries, supplier checks, system logs, and all other agreed metrics and checks are as required by the operation.
• Monitor, operate, and troubleshoot business critical systems as required including the folk park ticket admission system; exhibition systems; PC Network and Internet connections, safety & security systems including fire alarm, card access, intruder alarm, CCTV; Building Management System and all other systems as required.
• Ensure compliance with all company procedures including cash handling and sign off procedures.
• Follow all Health and Safety regulation as per Health & Safety Statement
• Assist with Health and Safety precautions for visitors as per Health & Safety Statement
• Provide excellent customer/visitor service to all customers internal and external at all East Clare Tourism Sites.
• Maintain/Record daily event log and act as main point of escalation for any employee, tenant, supplier, or visitor issues that may arise.
• Deal with any capacity management issue including but not limited to closure of main car park, using overflow carpark, management of coach park and visitor management on site.
• Project management as assigned by your manager i.e., Health & Safety, Recruitment & Selection, Procurement, Green initiatives, I.T. Support, or any other project.
• Take an active role in management meetings as required and represent the organisation at external meetings
• Provide input into strategic planning, budgeting, marketing, financial management as requested by senior management
• Develop initiatives to enhance the overall visitor experience including new product/event development.
• Preparation of roster and arranging additional cover as required including management and administration of annual leave and rostered off requests.
• Development and updating of material relevant to guided tours and FAM trips
• Assisting with show arounds, planning and delivery of special events and filming.
• Review, renewal and upgrades to onsite interpretation and exhibition.
• Co-ordination of special interest groups such as geology, heritage, environmental etc.
• Organizing and monitoring scheduled, preventative, and reactive maintenance.
• Conduct/co-ordinate periodic inspections of site facilities and equipment.
• Monitor facility performance in respect of energy usage, water usage and waste.
• Monitor performance, maintenance, and upgrades of Site Security Systems.
• Participate in outreach activities to support Clare County Council associated tourist attractions and services as required.
• Any other duties as assigned by management.

Requirements/Essential Skills and Attributes

• Proven track record in reservations with at least 3 years supervisory / management experience
• Candidate will ideally have a Diploma / Degree Hetac Level 7 in a similar or related discipline in hospitality / visitor management / business.
• Flexibility and a strong problem solving approach to issues
• Experience of managing people in a small to medium size enterprise
• Ability to demonstrate a high level of teamwork & motivation skills
• Proven organisational skills & experience in multi-tasking
• A commitment to excellence, continual innovation & world class service delivery
• Ability to enforce Clare Tourism Development DAC standards, policies and procedures with Employees
• Ability to focus attention of details
• Operations of plant and equipment, including driving vehicles.
• Ability to perform job functions to standards under pressure
• Ability to ensure security and confidentiality of visitor and Company information

Additional Information

• • Strong work ethic with a flexible attitude and approach
  • Willingness to put in extra effort to ensure a world class visitor experience is delivered.
  • Applicants should have a full, clean driving licence
  • A strategic approach to the operation, be open to change and have excellent interpersonal skills
  • The position will operate principally at the Bunratty Castle and Folk Park and will involve travel to the all other tourism sites in the East Clare portfolio.
  • The post will be operational on a seven days a week basis according to business requirements. Hours of operation vary seasonally.

1. Health:

Each candidate must be in an excellent state of health and be prepared to complete a full pre-employment medical.
 

1. Education, Training, Experience, etc.:

Each candidate must, on the latest date for receipt of completed application forms have:
 

1. 1. Third level qualification in hospitality management , business, or related discipline.

AND

1. 1. Have a minimum of 3 years satisfactory experience in an operational management role with demonstrable experience.

The successful candidate is required to have a current full class B drivers’ license and access to own car.

Please be aware that your CV will not be shared with anyone outside of CREGG without your express permission.

EJ –

#CREGG