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German Customer Support Representative

CREGG is delighted to be recruiting a German Customer Support Representative to join a well-known and respected Medical Device Company based in Limerick. We are looking for 2 individuals who are native German speakers for both permanent & contract roles. Please note candidates should be willing to work onsite at least 2 days per week.

As a customer support representative, you will be responsible for servicing EMEA Customers & Internal Sales Teams. Responsibilities will include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries in German.

Responsibilities

  • Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements.
  • Process all queries within department guidelines through relevant company systems.
  • Process product complaints through relevant company systems and within the required timelines.
  • Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers.
  • Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required.
  • Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible.
  • Maintain and update customer data as required.
  • Liaise with the Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur.
  • Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance.
  • Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required.
  • Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect.
  • Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible.
  • Always maintain a supportive and communicative relationship within direct and wider teams.
  • Carry out all tasks in compliance with the Company’s Quality Management Systems.
  • Ensure that the company brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
  • Ensure that Code of Conduct is considered in all business matters carried out

Requirements

  • 1 to 2 years’ experience in a multi-national customer support / contact centre environment advantageous.
  • Fluency in one or more European languages as required for the role.
  • Good written and spoken English language skills for those Representatives for whom English is not their mother language.
  • Excellent telephone manner and interpersonal skills.
  • Good working knowledge of Microsoft® Office.
  • Attention to detail, accuracy and ability to multitask.
  • Ability to work under pressure and on own initiative with a positive attitude to problem-solving.
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Job Details

13 July 2024
Job ID: 9242
Cleo Muir

Cleo Muir


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