Customer Service Administrator

Customer Service Administrator – Clara – Permanent

Our client is looking for a highly motivated and organized individual to join their team as a Customer Service Administrator based in their office in Clara, Co. Offaly. The successful candidate will be responsible for maintaining a positive relationship between customers, sales, and logistics, ensuring excellent customer service and effective communication with both internal and external parties.

Key Responsibilities:

• Provide exceptional customer service by promptly addressing and resolving customer inquiries and concerns, both in person and over the phone.
• Assist with sales queries, providing product information, pricing, and lead time updates.
• Prepare order quotations, review stock levels, and coordinate with the buying team on reordering and supply chain management.
• Update company database records, create supplier purchase orders, and process customer orders efficiently.
• Schedule collections and deliveries, prepare delivery documentation, and provide accurate feedback on order fulfilment.
• Maintain positive working relationships with all departments, customers, and hauliers.
• Perform ad-hoc administrative duties and support projects as needed.

Qualifications and Skills:

• Previous experience in a busy office environment, with a focus on B2B sales.
• Excellent communication, customer service, and interpersonal skills.
• Strong attention to detail, IT skills, and proficiency in Microsoft Office.
• Strong analytical and numeracy skills, with experience using ERP systems, preferably SAP.
• Ability to meet deadlines, work under pressure, and have a positive attitude in a fast-paced environment.
• Enjoy teamwork and have a strong work ethic.

For more information, please contact Eddie with your CV.

Please be aware that your CV will not be shared with anyone outside of Cregg Recruitment without your express permission.

EJ – 7956

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