Customer Support Administrator

Customer Support Administrator – Dublin – Permanent

Our client is currently hiring for a professional and efficient Customer Support Administrator with a great attention to detail to join their fast-paced customer service team.

Basic Functions:

• Provide support to customers in Sales and Service divisions
• Work with other team members to deliver exceptional support
• Sales Order Processing
• Purchasing
• Telephone coverage
• Administration of sales and service-related customer calls
• Supplier liaison
• Stock administration and monitoring
• Service contract administration

Specific Duties:

• Handle incoming calls and direct them to appropriate specialists
• Support Sales and Service personnel with administration tasks
• Process sales orders efficiently, manage stock levels, and purchase activities
• Log service calls and direct them to appropriate specialists
• Assist with service contract administration and in-house administration.
• Manage the calibration of test equipment.
• Order stock and monitor stock levels.
• Handle, document, and investigate customer complaints and process vendor returns.
• Perform any other duties as required by the Customer Care and Marketing Manager

Key Areas of Responsibility & Accountability:

• Provide excellent support to Carl Stuart customers and team members.
• Ensure efficient processing of sales orders.
• Maintain appropriate stock levels.
• Handle customer complaints in a professional and swift manner

Knowledge & Skills Required:

• Self-motivated, enthusiastic, and interested in providing exceptional support.
• Excellent teamwork and interpersonal skills
• Strong customer focus and professional manner
• Previous experience in an administration role is desirable.
• Experience with Pegasus Opera III and Prospect CRM or similar systems is desirable but not essential.
• Advanced Microsoft Word and Excel skills are essential.
• A third-level qualification in Business/Science is an advantage, but not essential.

• Leaving Certificate Higher Level
• Minimum of two years’ experience in a relevant role

We are committed to providing equal opportunities and welcome applications from all suitably qualified candidates.

For more information, please contact Eddie with your CV.

Please be aware that your CV will not be shared with anyone outside of Cregg Recruitment without your express permission.

EJ – 8178

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