Customer Support & Sales Specialist
Customer Support & Sales Specialist – Galway
Our client is currently recruiting for a Customer Support/ Sales Agent, to work at our head office in Galway to play a critical role in maintaining and providing resources to the growing number of customer clients internationally.
Responsibilities
- Develop good business relationships with new and existing customers.
- Processing customer purchase orders and enquiries.
- Manage and process customer enquiries by both phone and email.
- Identify opportunities to up and cross sell products as per customer requirements.
- Inform customers on the technical benefits of our products.
- Work with employees to help the international business unit run smoothly and in accordance with laws and regulations.
- Work and support external sales colleagues to ensure high level of customer service.
- Recognise, document and escalate customer issues or trends following appropriate communication and escalation channels where required
- Stay up to date on product knowledge and keeping up to date on product material.
- Weekly & Monthly reporting through SAP.
Skills & Experience
- Experience in a similar role.
- Technical and or Production experience is a distinct advantage.
- Experience working with multinational organisations would be preferred.
- Ability to identify customer needs and maximise sales opportunities.
- Confidence to discuss the benefits and features of our products.
- Good communication, organisational and administration skills.
- Flexible and Pro-active attitude
- Ability to embrace new ideas / initiatives when they arise.
- Ability & Desire to deliver first class customer service.
For more information, please contact Eddie with your CV.
Please be aware that your CV will not be shared with anyone outside of Cregg Recruitment without your express permission.
EJ –
#CREGG
Customer Support & Sales Specialist – Galway
Our client is currently recruiting for a Customer Support/ Sales Agent, to work at our head office in Galway to play a critical role in maintaining and providing resources to the growing number of customer clients internationally.
Responsibilities
- Develop good business relationships with new and existing customers.
- Processing customer purchase orders and enquiries.
- Manage and process customer enquiries by both phone and email.
- Identify opportunities to up and cross sell products as per customer requirements.
- Inform customers on the technical benefits of our products.
- Work with employees to help the international business unit run smoothly and in accordance with laws and regulations.
- Work and support external sales colleagues to ensure high level of customer service.
- Recognise, document and escalate customer issues or trends following appropriate communication and escalation channels where required
- Stay up to date on product knowledge and keeping up to date on product material.
- Weekly & Monthly reporting through SAP.
Skills & Experience
- Experience in a similar role.
- Technical and or Production experience is a distinct advantage.
- Experience working with multinational organisations would be preferred.
- Ability to identify customer needs and maximise sales opportunities.
- Confidence to discuss the benefits and features of our products.
- Good communication, organisational and administration skills.
- Flexible and Pro-active attitude
- Ability to embrace new ideas / initiatives when they arise.
- Ability & Desire to deliver first class customer service.
For more information, please contact Eddie with your CV.
Please be aware that your CV will not be shared with anyone outside of CREGG without your express permission.
EJ – 8470
#CREGG
