Key Account Manager

Key Account Manager – Galway – Permanent

Why This Role Exists
As Key Account Manger this role will ensure our client is providing a market leading service to their key customers which is tailored to their needs. Adding value to their customers by pro-actively advising on up-to-date best practice, products and cost saving initiatives while maximizing the revenue and profitability associated with their key customers

Tasks And Responsibilities

  • Take ownership of the relationship with key customers ensuring that service levels and customer satisfaction is maintained
  • Identify key departmental decision makers and influencers and develop a trusted advisor relationship, developing and maintaining solid relationships with key customers
  • Act as main point of contact between key customers and the company (to include internal teams, product specialists and supplier)
  • Act as point of escalation for key customers, solving issues and trouble shooting
  • Develop a comprehensive understanding of the Key Accounts business including current and projected demand patterns, strategic initiatives, and supplier expectations.
  • Negotiation of long-term supply contracts with suppliers to ensure continuity of supply for the customer and revenue certainty for the company
  • Take ownership of the sales budgets for key customers ensuring that we meet and exceed targets on an annual basis
  • Develop bespoke plans for key customers and departments within key customers to ensure we are exceeding their expectations in service delivery
  • Develop business plans and budgets for key customers and departments within key customers to maximize our revenue generation
  • Leverage the knowledge of internal product specialists to assist with new business opportunities
  • Ensure we are maintaining existing revenue streams and identify and pro-actively mitigate any risks
  • Manage the Vendor Managed Inventory (VMI) process for Key accounts and monitor customer stock levels through tools such as ISupply and daily/weekly reports.
  • Ensure that all potential new business is identified, and act on these opportunities
  • Organize regular meetings with key customers and ensure action points are completed in a timely manner
  • Monitor and report on status, trends, and ongoing initiatives to the management team.
  • Liaise with quality personnel within key customers to ensure all issues are resolved, and communication maintained on a timely basis to the satisfaction of the customer
  • Build relationships with key suppliers to ensure that we can negotiate best possible terms for our key customers

Skills/Experience Required

  1. Experience in medical device industry an advantage
  2. Experience in working with customers who have FDA regulated products an advantage
  3. Excellent interpersonal skills and ability to communicate effectively at all levels 
  4. Sales focused with ability to identify opportunities
  5. Strong customer relationship management skills
  6. Exceptional commercial ability, capable of negotiating and executing on significant commercial deals
  7. Self-starter with demonstrated initiative, sense of urgency and commitment to execute 
  8. Ability to multi-task, skill in establishing priorities and managing workloads, including ability to work effectively under stress and time pressures
  9. Ability to effectively present information and respond to questions from managers, clients, and colleagues
  10. Good planning, organizational skills, and attention to detail
  11. Professional who is experienced and dependable with discretion, enthusiasm, and a positive attitude.
  12. Ability to be flexible and to adapt and work effectively with a variety of situations or individuals
  13. Clean full driving license
  14. Experience using a CRM, ideally salesforce

Competencies And Behaviors Required 

  1. Accountability
  2. Communications
  3. Honesty
  4. Respect

For more information, please contact Eddie with your CV.

Please be aware that your CV will not be shared with anyone outside of Cregg Recruitment without your express permission.

EJ –


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Job Details

8 May 2023
Job ID: 8265

Eddie Jennings

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