Service Manager

Service Manager – Growth Opportunity
Location: Baldonnell, Dublin 22
Reports To: Operations Manager
Type: Full-Time

The Company: Our client, a global leader in innovative energy and retail solutions, have an exciting opportunity for a Service Manager to join their growing team on a full-time permanent basis at their Dublin office.
Our client supports professional customers in the energy transition – from service stations and mobility hubs to fleet operators and beyond – by offering a one-stop shop for responsible energy solutions and expanded consumer offerings.

Are you ready to take the next step in your career and lead a dynamic service team? We're looking for a motivated and people-focussed Service Manager who is eager to grow into a leadership role. This is a fantastic opportunity for someone with supervisory or team lead experience who is ready to take on more responsibility and develop professionally in a supportive environment.

Key Responsibilities:
Leadership & Team Development:

• Lead and support a team of 5 direct reports: Call Desk Manager, Technical Support Desk Manager, and 3 Regional Field Technician Supervisors.
• Foster a collaborative and high-performing team culture.
• Receive mentorship and training to develop your leadership skills and grow into a strategic management role.

Service Strategy & Performance:

• Contribute to the development of service strategies aimed at improving customer satisfaction and operational efficiency.
• Learn to define and monitor key service metrics (KPIs) such as SLA compliance and customer feedback.
• Participate in continuous improvement initiatives and gain exposure to service systems and tools.

Customer Engagement & Contract Support:

• Support customer engagement efforts and learn the fundamentals of contract negotiation.
• Collaborate with sales and installation teams to ensure service offerings are aligned with customer needs.
• Build relationships with customers and help identify opportunities for service enhancements.

Field Service Coordination:

• Work closely with Regional Field Technician Supervisors to ensure timely and effective service delivery.
• Monitor field service performance and assist in implementing improvements.
• Coordinate with logistics to maintain stock levels and improve service efficiency.

Commercial & Financial Oversight:

• Assist in preparing service quotations and learn the basics of service-related financials.
• Support accurate and timely invoicing processes.
• Gain exposure to departmental budgeting and cost control practices.

Health, Safety & Compliance:

• Champion health and safety across all service activities.
• Ensure compliance with internal standards and regulations, with support from the HSEQ Manager.

Skills & Experience Required:

• Experienced in supervising or coordinating teams, ideally in a technical or customer service environment.
• Eager to learn and grow into a senior management role.
• Comfortable working with customers and solving problems under pressure.
• Familiar with service operations or technical support (experience in B2B or equipment service is a plus).
• Proficient in basic service management tools or willing to learn.
• Full Clean driving licence.

The Package:

• Salary: Competitive, based on experience.
• Benefits include:
• Company Car
• Pension contribution
• Laptop
• Mobile Phone
• Fuel Card
• Death in Service benefit.

Working hours & Location:
• Schedule: Monday to Friday, 08:30 – 17:00 (1-hour break).
• Annual Leave: 21 days holidays + 10 Bank Holidays
• Workplace: Office-based, Baldonnell, Dublin 22

For a confidential chat, feel free to get in contact with me directly:
Barry Dolan
Phone: 061 363 318 
Email: [email protected]

INDCRG