Customer Support Coordinator

Customer Support Coordinator

CREGG are currently recruiting for a Customer Support Coordinator, which will be based out our clients Shannon office. The Customer Support Coordinator will serve as a support to the Customer Support Manager for order fulfilment and customer support activities.

Key Responsibilities:

• Coordinate with customers, regional support teams, and the global fulfilment team to provide quotations, process orders/shipments, manage the daily shipping schedule, and ensure that all orders are promptly and accurately processed and shipped to meet all customer requirements
• Coordinate logistics with shipment carriers and freight forwarders for customer orders, ensuring associated documents meet relevant regulations; maintain associated reports
• Communicate, interact and collaborate with other departments and regional support teams to document and manage customer requests to ensure timely completion
• Obtain feedback from customers to seek ways of improvement going forward.
• Update and create SOP’s to reflect current procedures, seek to continuously improve processes and efficiency
• Maintain and develop ERP system (functionality, operation, pricing and data quality) to meet the company’s growing needs
• Perform any other reasonable job-related duties that may be required from time to time, including providing holiday cover for other customer support functions as required

Requirements and Skills:

• 5+ years of relevant work experience, with some knowledge of order processing and commercial trade practices
• Excellent written and verbal English communication skills
• Expertise with MS Office Suite tools, including Word, Excel, and PowerPoint
• Experience in SAP or similar ERP systems desirable but not essential
• Strong organisational and troubleshooting skills, and attention to detail is essential

 
For more information, please contact Gary (garycusack@cregg.ie) with your CV.
 
Please be aware that your CV will not be shared with anyone outside of CREGG without your express permission.
 
GC – 9727

INDCRG