Customer Service Representative – Galway

CREGG is delighted to be recruiting a Customer Service Representative to guarantee continuity in customer care for a busy & well-known client in Galway. The candidate will be responsible for retention of existing customers, developing new business through professional and efficient service, and identifying opportunities for better service delivery and quality management improvements.

Responsibilities

• First point of contact for email and phone enquiries
• Sales Order Processing and Dispatching
• Generating and issuance of Customer Quotations
• Liaise with Purchasing to manage and review Sales Back Orders, while providing accurate ETA info to customer and setting their delivery expectations
• Compile and issue designated documentation for Sales Orders as per Customer Purchase Order specifications
• Record and maintain customer product specifications on Microsoft Business Central
• Manage and maintain relationships with all key parties including customers, suppliers and other departments
• Handle customer complaints and escalating these when appropriate

Requirements

• 3-4 Years’ sales support or administrative experience
• High attention to detail and accuracy are pivotal requirements
• Excellent customer relationship skills – a people person who finds pleasure in supporting customers and is enthusiastic in their approach to solving problems
• Flexible and adaptable and work effectively with a variety of situations and individuals
• Professional and dependable with discretion, enthusiasm and a positive attitude
• Excellent computer skills including proficiency in use of Microsoft Office
• Previous experience with Salesforce / Sage / Microsoft Business Central a key advantage

Please be aware that your CV will not be shared with anyone outside of CREGG without your express permission.

For further information please contact Cleo Muir with your updated CV.

cleomuir@cregg.ie 

#CREGG