Customer Service Specialist

Customer Service Specialist
CREGG are currently recruiting a proactive and customer?focused Customer Service Specialist to join a Freight Forwarding Service Company based in Limerick. The ideal candidate will have a passion for providing exceptional customer service and a strong commitment to delivering results. The Customer Service Specialist will work closely with internal teams and overseas offices to ensure customer commitments are met while maintaining compliance with company procedures and service standards. 

Key Responsibilities:

• Communicate effectively with customers and internal departments via email and telephone. 
• Receive, process, and accurately enter bookings into the company TMS. 
• Instruct and update departments promptly to ensure timely movement of consignments. 
• Liaise with Operations teams and overseas offices to meet customer expectations. 
• Monitor deliveries to ensure completion within agreed timelines. 
• Proactively resolve issues with customers and colleagues. 
• Complete accurate and timely invoicing. 
• Input costs into internal systems and manage POD requests where required. 
• Create, maintain, and update KPIs using company systems and Microsoft Excel. 
• Complete Non?Conformance Reports when needed. 
• Carry out daily administrative duties as required. 
• Monitor volume trends and flag significant changes to management. 

Qualifications and Skills:

• Previous customer service experience within a freight forwarding environment and knowledge of the transport and logistics industry is beneficial
• Customer?focused with a commitment to excellent service delivery. 
• Able to stay positive under pressure and prioritise workload effectively. 
• Reliable with strong multitasking and problem?solving skills. 
• High level of accuracy, attention to detail, and numerical ability. 
• Strong IT skills with the ability to learn new systems quickly
• Excellent communication skills, both written and verbal, with a professional and courteous manner. 

 
For more information, please contact Gary ([email protected]) with your CV.
 
Please be aware that your CV will not be shared with anyone outside of CREGG without your express permission.
 
GC – 11852
INDPERM