Service Advisor
CREGG are currently hiring for a Service Advisor for are a leading dealership for new and used trucks/vans in the West / Northwest of Ireland to join their team based at their busy LCV & HCV test centre in Castlebar, Co. Mayo.
If you enjoy working with customers and have strong communication and organisational skills, then this could be the perfect opportunity for you.
Key Responsibilities:
- Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
- Organise workshop schedule for the day and liaise with the workshop controller / manager.
- Work closely with Parts Advisor regarding parts orders and workflow planning.
- Organise roster for the month ahead on-line.
- Review staff clocking’s and approve overtime by technicians.
- Understand customer’s needs and requirements and maintain strong relationships.
- Communicate with customers throughout the day.
- Take bookings for the service department.
- Advise customers of any additional work to be carried out.
- Invoice work upon completion and collect payment.
- Communicate work carried out with the customer and discuss any matters that may require follow up.
- Work closely with Warranty Coordinator and Planner.
- Work with the marketing associate with regard to promoting the workshop.
- Maintain customer records and enter data into computer databases.
- Ad hoc duties as required.
Skills/Experience Required:
- Excellent communication & organisational skills.
- Previous experience working as a motor service advisor is an advantage.
- You will ideally have a technical understanding/background.
- Good IT skills with proficiency in using Microsoft Office and internal databases and CRM systems.
- Comfortable working independently and on your own initiative.
- Full, clean driving licence.
Offer: This is a full-time permanent role. Competitive salary & benefits on offer for the successful candidate.
INDPERM
