Service Desk Agent

CREGG are working with a global leader in innovative energy and retail solutions client in Balldonnell, Dublin 22, Co Dublin in hiring a Service Desk Agent – Full Time. 

Location: Baldonnell, Dublin 22, 

Please note this area is not well serviced by public transport and applicants will require their own transport to commute to the office

Working Hours: Monday to Friday 8:30am – 5pm

Contract: Initial 6-month contract with a view to permanency

Offer: The salary on offer is commensurate with experience but is expected to be in the range of approx. €30- €35k with good benefits also on offer including:

• Company Pension
• Employee Assistance Program
• Onsite Park
• Opportunities for career progression.

 Key Objectives:

• Manage a large volume of inbound and outbound calls, emails with knowledge and efficiency.
• Identify and address customer needs with a goal of complete satisfaction.
• Answer queries on a wide variety of our products such as EV charging solutions, Car Wash, and Solar solutions.
• Follow company communications guidelines and procedures under minimal supervision.

Key Responsibilities and Duties:

• Responsible for the smooth running of our Service Desk, logging approximately 300-400 calls per week, via telephone and email.
• Part of a team of 3 Area Controllers, with responsibility for your own group of technicians.
• We cover Service Stations nationwide, and you will be responsible for logging calls and allocating them to relevant support field technicians and remote technical support teams.
• Engineers are also located Nationwide, so good geographical knowledge is preferrable.
• This role is suited to a team player, with great communication skills as you will be working closely with other Area Controllers, field technicians, remote technical support teams, customers, and other internal departments daily.
• Service calls are received via email and over the phone and it is also necessary to update online portals for some of our larger customers.
• Key Skills and Competencies:
• At least 12 months experience in a busy customer focused role.
• Strong communication skills, including active listening and clear articulation.
• Strong MS Office experience.
• Ability to solve problems and alleviate conflicts or escalate when necessary.
• Ability to multitask, manage time, and prioritize.
• Able to work individually and as a team.

 
We are looking for candidates who are available immediately
 
Please apply with your CV, if interested in Service Desk Agent – Full Time role.
 
INDTIN