Field Service Technician

CREGG Recruitment are currently hiring Field Service Technician in South Dublin, Kildare and Wicklow.

• You will be responsible for repairing, servicing and installing retail weighing and food preparation equipment within the retail outlets, supermarkets and independent customers.

Main Duties and Responsibilities:
 

• To provide breakdown, preventative maintenance services and software upgrades to retail weighing and food preparation equipment at retail sites 
• To carry out installations of weighing and food preparation equipment on customer sites. 
• To maintain accurate records (which may be paper-based, or pc based so that the business may determine contract profitability and technician productivity. 
• To ensure that any other paperwork associated with this role is maintained and adhered
• To accurately operate a mobile phone and laptop system in accordance with Company policy. 
• To be responsible for the accurate management and ordering of spare part stock to ensure a high level of first-time fix. 
• To ensure stock is kept safe and secure as part of this process and to physically quality check equipment used to carry out the role. 
• To ensure that all stock, spare parts are signed for as per Company guidelines. 
• To identify and sign-up new business and chargeable work while out in the territory in order to make an individual contribution to the financial performance of the business. 
• To pass on new potential business opportunities to our dealers. 
• To ensure the highest standards of customer satisfaction. 
• To comply with the Company’s Expense Policy and submit expenses on a regular basis for approval. 
• To ensure that service level agreements are maintained and adhered to in respect to the relevant Company standard. 
• To undertake training as requested in line with the needs of the business. 
• To provide customer training locally in store where required. 
• To comply with customer policies, including Health and Safety, while on customer premises. 
• To accurately administer chargeable repairs in line with business requirements. 
• Positive attitude working with customers and company members

Competencies:

Candidate should have basic electronic hardware and basic PC software and basic mechanical skills to identify possible fixes and a working knowledge of safe electricity working practices. 

Hours of work – 

• 37.5 hrs a week 
• 9am to 5.30pm – Must be flexible to start earlier or over time  

Salary/Benefits – 

• 35'000 – 37'000 a year depending on experience 
• Company Car – Manual 
• Fuel Card
• Commission on bringing on new clients 
• Contract – Permanent full time position 
• Laptop and company Phone 
• Fully supported 30/60/90-day Onboarding Program

Requirements – 

• Must have a full clean diving licence – Manual Car provided 
• Must have a good mindset – Good attitude 
• Strong customer service 
• Good communication 
• Must have experience with a technical/ mechanical background 
• Good IT skills 
• Must be comfortable dealing with issues 
• Must be comfortable with travelling between Dublin, Kildare and Wicklow to clients. 

Due to the expected volume of applications, only those who have experience will be contacted, please feel free to apply for future positions

INDTIN