Inside Sales / Customer Service Representative – Aviation

Location: Ireland – Remote Working

Job Type: Full-time, Permanent

Salary: Depending on Experience

The Opportunity

CREGG Recruitment is currently recruiting an Inside Sales / Customer Service Representative for an established international aviation organisation expanding its European operations.

This is an excellent opportunity for a commercially minded, customer-focused professional to join a growing European business supporting the helicopter and aviation aftermarket sectors.

The successful candidate will work closely with customers and the European sales team, managing enquiries, quotations, orders and repair activities while identifying new business opportunities.

The position offers excellent exposure to international customers, aviation aftermarket services and commercial sales operations.

Key Responsibilities

• Act as a key point of contact for European customer enquiries and requirements.

• Prepare, process and follow up on customer quotations, sales orders and purchase orders.

• Coordinate component repairs, order updates and customer service requirements.

• Identify potential customers and generate qualified sales leads across Europe.

• Conduct market research into helicopter operators, aviation maintenance providers and industry contacts.

• Support the sales team with commercial opportunities and customer account development.

• Maintain accurate records of sales activity, quotations, orders and customer communications within CRM systems.

• Monitor open quotations, outstanding orders and repair requirements.

• Liaise with internal teams, suppliers and repair vendors to ensure efficient service delivery.

• Prepare sales reports, spreadsheets and customer activity updates.

• Support international commercial activities, industry events and customer account requirements.

• Ensure compliance with relevant quality, shipping and export control procedures.

Requirements

• Minimum 3 years’ experience in inside sales, customer service, sales support, account management or a related role.

• Excellent communication and relationship-building skills.

• Strong organisational ability and attention to detail.

• Experience working with CRM systems and Microsoft Office.

• Ability to manage customer enquiries and multiple priorities in a fast-paced environment.

• Commercial awareness and a proactive approach to customer support.

• Strong written and verbal communication skills.

Desirable Experience

• Previous experience within aviation, aerospace, aircraft parts, MRO or engineering.

• Exposure to aviation aftermarket sales, component repair or technical customer support.

• Experience supporting European or international customers.

• Understanding of quotations, purchase orders, repair processes or export documentation.

• Knowledge of ERP systems, export controls or ITAR requirements.

  INDPERM