Technical Support Agent

CREGG are currently recruiting a Customer Service Representative for their Technical Support team to work with our well-known telecommunications client based in the Limerick region.

This Customer Service Representative role is 37.5 hours of work per week, with shifts scheduled between 9am and 6:30pm from Monday to Saturday. Your schedule will be planned in advance, and you’ll enjoy a balance between work and life, including one Saturday shift every three weeks with a day off during the week.

This is not a remote job – Based in Limerick Hybrid available once training is complete.

Specific Duties & Tasks:

• As a Technical Support Agent , you will be speaking with customers over the phone in a call centre environment, you will work to resolve their technical queries in a helpful and supportive style.
• Supporting business growth within the call centre and adding value on all customer interactions by cross selling and upselling as the opportunity arises.
• Working with your team and support staff highlight any issues causing our customers un-necessary challenges.
• Contribute to the overall team performance and operational Net Promoter Score (NPS) through the experience you provide to all our customers.
• Completing administration work.

Salary / Benefits:

• Base Salary plus commission
• Excellent Commission and bonus structure on top of your salary.
• Internal progression opportunities
• Opportunity for permanency after 6 months
• Once permanent you can avail of company benefits:
• 23 days annual leave plus your birthday off.
• Virgin Media TV and broadband 
• Private health insurance 
• Calm app
• Pension 
• Staff mobile offer
• Corporate discounts 
• Cycle to work
• Club red – sports and social club
• Linkedin learning 

The Person:

• Call centre experience is desirable but not essential..
• Having good typing and computer skills will help as you onboard with us.
• Flexibility in relation to duties and rosters.
• You will meet with your Team Leader weekly to keep two-way communication channels flowing.
• Sales representative experience.
• Administration experience. 

Requirements:

• We have a Hybrid blended working from home (WFH) model which allows the candidate to WFH on a rostered basis in line with Business needs.
• To work from home, you will need minimum 5MB Broadband.
• Should your broadband speeds not meet requirements, don’t worry, you can work full time in the Limerick office.
• Full Time Training and coaching will be provided in the Limerick site.
• Must be able to travel to and work from the Limerick Office in line with business needs.
• Ability to work 37.5 hours

INDVIR