Account Manager

Account Manager
CREGG are seeking a proactive and customer-focused Account Manager to join our client’s team based in Castletroy, Limerick. This is a full-time position operating on a hybrid basis. The Account Manager will be responsible for managing customer relationships, ensuring service delivery meets agreed SLAs, and supporting operational excellence across transport and logistics processes.

Key Responsibilities:

• Develop a full understanding of the company’s SOPs to ensure customer SLAs are achieved.
• Monitor service performance and escalate continued non-compliance to the EMEA Team Lead.
  Act as a key point of contact for customer queries relating to the solution.

• Maintain a strong understanding of customer and service provider SLAs and commitments.
  Become an advanced user of the internal system.

• Identify invoicing discrepancies and engage relevant stakeholders to resolve issues.
• Ensure all customer SLA and KPI requirements are consistently met.
• Deliver training to customers, partners, and internal teams on the company systems.
• Log and manage issues through internal IT systems relating to reports or TMS.
• Maintain knowledge of internal tools including Insight, Actions and BI platforms.
• Support supervisors and managers across additional accounts as required.
• Provide high-quality customer support, ensuring expectations are exceeded.
• Take ownership of issues and drive resolution through proactive problem-solving.
• Build strong relationships with customers and develop an understanding of their business processes.
• Coordinate communications across multiple stakeholders and geographic locations.
• Monitor operational performance and drive improvements in quality and accuracy.
• Assist in the development of SOPs and work instructions.
• Generate and deliver customer-specific reports as required.

Qualifications and Skills:

• Minimum of 2 years’ experience in a logistics or customer service environment (freight audit experience desirable).
• Strong understanding of customer service principles and operational processes.
• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office and general PC skills.
• Ability to work independently, manage workload, and meet deadlines.
• High level of attention to detail and accuracy when working with data.
• Strong interpersonal skills with the ability to build relationships across teams and cultures.

For more information, please contact Gary ([email protected]) with your CV.
 
Please be aware that your CV will not be shared with anyone outside of CREGG without your express permission.

GC – 11814
INDPERM